Support

Resus Room · for iPhone, iPad and Mac

Something not working, a case that graded you unfairly, or an idea for a new case? Write to kltrinh@gmail.com. Every message is read.

The fastest way to report a problem with a case is Suggest an improvement in the debrief: it sends what happened in that case along with your note, so it can be fixed exactly.

Common questions

The team isn't talking. Check that your device's sound is on and not in silent mode, and that the sound button in Resus Room is on.

My spoken order wasn't understood. Hold the mic button for the whole order and let go when you finish (on a Mac, hold the space bar). Short, standard wording works best (“Epinephrine 1 milligram IV”, “Charge to 200”). Every order also has a button. Microphone and speech-recognition permission can be changed in your device's Settings → Resus Room (on a Mac: System Settings → Privacy & Security).

The nurse said “Not yet”. The team follows resuscitation timing: repeat shocks, epinephrine and pulse checks wait for the right point in the two-minute cycle, and the nurse tells you when it is due.

Is this a certification? No. Resus Room is simulation practice. Scores, ranks and badges are not a credential and do not replace an accredited course.

Do I need an account? No. There is no sign-in, and your cases stay on your device. See the privacy policy for exactly what is and isn't stored.

Deleting your data. Deleting the app removes everything it kept on that device.

The Core Pack

What it opens. Nine cases are free. The Core Pack unlocks six more: the six cases listed on its screen in the app. It is a one-time purchase, not a subscription, it is yours to keep, and it works on your iPhone, iPad and Mac. Cases added later will come in new case packs, sold separately; the Core Pack does not include them. If you bought Unlock all cases before, that purchase is the Core Pack: you keep every case it opened.

Restoring it on a new device. Sign in with the same Apple Account, tap any locked case, then tap Restore purchases. Nothing is charged again.

Refunds. Purchases are handled by Apple: ask for a refund at reportaproblem.apple.com.

A shared case won't open. A link from Can you save this patient? opens the case in the app on an iPhone or iPad with Resus Room installed. If it opens a web page instead, tap the link again from Messages or Mail (not typed into Safari). Locked cases ask for the Core Pack first.

Requirements

iPhone and iPad with iOS/iPadOS 26 or later, and Mac with macOS 26 or later. On iPhone Duo, the case opens like a book across the inside screen. Spoken orders work on every supported device; the extra help with unclear orders uses Apple Intelligence where the device supports it.